About

RMG is one of the largest and most respected property management companies in the country, with a portfolio that spans over 80,000 households across the UK.

Challenge

RMG’s client portal required redevelopment to address its functionality and efficiency. Through undertaking this project we also identified an opportunity to completely rebuild the portal’s architecture to improve performance and help achieve the client’s objectives.

Objectives

  • Provide RMG’s customers with a more user friendly platform in which to access their customer accounts
  • Focus on customer experience to promote self-service and assist in reducing the number of calls made to RMG’s customer service centre

 

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